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  • What is an FAQ section?
    Welcome to our FAQ section, where you'll find quick answers to the most common questions about our products and services. From specifications, features, troubleshooting to policies, we've got you covered. Save time and get the information you need right here. Can't find what you're looking for? Reach out to our friendly support team for personalized assistance.
  • How do I place an order?
    Placing an order is easy! For the educational series, simply browse our educational product section, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping information, and complete the payment process. For industrial products, please contact us through the website or send us an email at and we will be in contact with you shortly. Once your product selection is complete, we will send an offer with the payment details. After the payment is confirmed and your address is verified, we'll swiftly initiate shipping procedures and send you a proforma-invoice.
  • What is our return policy?
    We offer a hassle-free 30-day return policy. If you have any problems with your purchase, you can return it within 30 days for a review or exchange it with another one.
  • Do you offer international shipping?
    Absolutely! We offer international shipping to many countries. Get in touch with us if you are wondering if we cover your area.
  • Are your products covered by a warranty?
    Yes, all our products come with a one-year warranty against defects. If you experience any issues, please contact our customer support for assistance.
  • Do you offer bulk discounts for large orders?
    Yes, we offer bulk discounts for orders exceeding a certain quantity. Contact our sales team to discuss your specific requirements and get a customized quote.
  • What are your business hours?
    Our business hours are from Monday to Thursday, 8:00 AM to 5:30 PM and Friday 8:00 AM to 1:30 PM (CET Spanish timezone).
  • Are you open on weekends?
    We are closed on weekends, but you can still browse our website and place orders online 24/7.
  • When can I expect a response to my email inquiry?
    We strive to respond to all emails within one business day. If you reach out during the weekend, we'll get back to you on the next business day.
  • Can I visit your physical store outside of business hours?
    Our physical store is open during our business hours. If you need special arrangements, please reach out to us in advance.
  • Is online ordering available 24/7?
    Absolutely! You can place orders on our website anytime, day or night, even outside of our business hours.
  • Do you offer expedited support during business hours?
    Yes, our customer support team is available for expedited assistance during our regular business hours. Feel free to contact us for urgent inquiries.
  • How can I reach customer support after business hours?
    While our customer support team is available during business hours, you can leave us a message through the Contact Us page, and we'll get back to you promptly on the next business day.
  • Can I schedule appointments outside of regular business hours?
    We do our best to accommodate special requests. Please contact us in advance to discuss scheduling options. If not please follow our business hours.
  • Are there any delays in order processing during non-business hours?
    Order processing occurs during our regular business hours. Orders placed outside of these hours will be processed on the next business day.
  • What is the IP rating and the operating environment requirements for the MG400 collaborative robot?
    The MG400 is IP20 rated it needs: The ambient temperature within the range of 0°C to 40°C. The ambient humidity is expected to be within 5% to 85%. The MG400 is not designed to resist dust or water penetration. To ensure its protection when operating in such environments, it is recommended to utilize a protective cover for the robot.
  • Does the MG400 have a control box?
    The MG400 has an all-in-one design. The controller and servo drive are located at the base of the robot. With compact base dimensions of 190 mm x 190 mm—smaller than an A4 paper—the MG400 offers exceptional portability and is excellently suited for dynamic production needs.
  • Is there a cooling fan in the base of the MG400?
    Within the MG400's base resides an integrated fan system. This fan operates automatically to dissipate heat whenever the internal temperature surpasses a specific threshold.
  • Does the MG400 have brakes?
    To ensure utmost safety, the MG400 incorporates brakes within the motors situated at the J2 and J3 joints. These brakes serve to secure the robotic arms in a fixed position in the event of power failure or an emergency stop. Conversely, the J1 and J4 joints lack brakes, as their horizontal rotation renders them unaffected by power disruptions. All four axes are outfitted with absolute position encoders. Remarkably, even in the absence of power, the MG400 retains the capability to record axis positions.
  • Does the MG400 use stepper or servo motors?
    The MG400 uses servo motors.
  • Which type of encoder does the ENC interface of the MG400 support?
    The ENC interface only supports ABZ encoders, and the encoder value cannot be read directly. It is necessary to use with the conveyor belt and the dynamic tracking software function on the upper computer.
  • Which network communication ports are available on the MG400?
    Port 502 is used for modbus applications by default, don't occupy it. Port 8172 is used by the Lua debugger, don't occupy it. LAN1 is used by the MG400 to connect to the upper computer. LAN2 is available to the operator for TCP communication by default. User can modify it, but do not change it to network segment 1 to avoid conflicts with LAN1.
  • What is the expected life cycle of the CR series collaborative robots?
    The CR series exhibits a mean time between failures (MTBF) of 32,000 hours. However, the actual lifespan varies according to distinct factors such as the operational environment, maintenance practices, and other considerations, making it unique for each individual robot unit.
  • What is the IP rating of the CR series?
    The robotic arm itself holds an IP54 rating for protection, while the control box boasts an IP20 rating. Moreover, there exists the possibility of fabricating a tailored outer shell for the control box to enhance its IP rating.
  • Does the CR series support expansion axis?
    The collaborative robots within the CR series offer support for expanding EtherCAT and TCP/IP protocols. Currently, the software for this extension is under development. In instances where axis extension is required, it is advised to consider utilizing TCP communication for the extension process.
  • Which certificates have the CR series obtained?
    The CR series has achieved a range of international certifications, including CE, CR, FCC, KCs, RCM, and UL. In addition, it has successfully attained compliance with the ISO 13849 PLd safety standard, as well as meeting the safety requirements outlined in TS 15066 for collaborative industrial robot systems.
  • What is the SafeSkin?
    The SafeSkin, an accessory crafted from silicone, is tailored for seamless integration with the CR series. It elegantly attaches to the J4 to J6 joints of the robotic arms. Concealed within this silicone shell are components adept at detecting fluctuations in electromagnetic waves, bestowing the CR series with the remarkable ability to sense nearby foreign objects. This forms the foundation for the SafeSkin's pre-collision detection feature. Functioning in harmony with the CR series, the SafeSkin excels at pre-collision detection. Its adeptness lies in sensing obstacles within a range of 15 cm, upon which it promptly instructs the robotic arm to execute evasion maneuvers. TS 15066 stipulates that conventional collaborative robots must operate below 250 mm/s to ensure safe interaction with humans upon contact. With the added advantage of the SafeSkin, the CR series achieves safe collaboration even while operating at speeds of up to 1 m/s. This represents a fourfold enhancement in speed, delivering remarkable performance gains while unwaveringly upholding safety standards.
  • What is the Euler Angle format used in the CR series?
    The format is: roll, pitch, yaw (XYZ fixed angles, Euler Angles X-Y-Z fixed angles).
  • How much noise emission does the CR series generate while in operation?
    The noise emission level is 65 decibels.
  • What are the ways of debugging programs written for the CR series?
    Programmers have several tools at their disposal for debugging programs. These include the utilization of the print function to display specific information, employing a step-by-step debugging tool to meticulously analyze code execution, and strategically setting breakpoints to pause execution at desired points for closer inspection. Moreover, in scenarios where the program involves TCP or Modbus applications, an additional avenue for debugging emerges. This entails employing external devices to facilitate the transmission of test data, thereby aiding in the thorough debugging process.
  • What is the maximum operating speed of the CR series?
    The maximum speed of the different models varies as follows: CR3 reaches 2 m/s, CR5 achieves 3 m/s, CR7 maintains 3 m/s, CR10 attains 4 m/s, CR12 also hits 4 m/s, and CR16 achieves 3 m/s. It's important to note that achieving the maximum operating speed might not be feasible for short-distance operations.
  • Which network communication ports are available on the CR series?
    Port 502 is used for ModbusTCP, don't occupy it. Port 8172 is used by the upper computer software for real-time data, don't occupy it. Ports 29999, 30003 and 30004 are for TCP/IP secondary development, don’t occupy them. Port 29999 is used for initialization instructions. Port 30003 is used for motion commands. Port 30004 is used for information printing.
  • How many IO channels are there on the CR series, and is it easily expandable?
    The control box of the CR series is equipped with 16 digital outputs and 16 digital inputs. Notably, these 16 digital outputs can be multiplexed to function as digital inputs as well. In cases where the available number of IO ports is insufficient, expansion options are available through the utilization of an IO expansion module. To facilitate this, the CR series currently offers a standard digital IO expansion module.
  • Does the CR series work with AGV, and does the control box need to be modified?
    The CR series is compatible with AGV systems, often establishing communication via Modbus master/slave stations. Considering that AGV batteries typically operate within the 45V to 55V range, an inverter or a switch to a DC-powered version of the CR control box is required. This transition can be seamlessly accomplished by indicating the need for such a modification when placing an order.
  • Which end effectors does the Magician have?
    The Magician is equipped with a variety of tools including a suction cup, a holder for pens, a laser, a gripping device, and 3D printing capabilities. By interchanging the terminal attachments, you can work on these different tasks.
  • What are the kits available to the Magician?
    [BASIC kit] The standard version includes the robotic arm, a suction cup, a gripper, and drawing & writing and a 3D printing module. [PRO kit] The educational version includes additional laser kit, a WiFi module, a Bluetooth module, and a controller kit.
  • Are mobile robots safe?
    AMRs are created to operate alongside humans in a collaborative manner. One of their primary attributes is their exceptional safety, allowing them to function effectively in dynamic environments alongside people. Should an individual encounter an AMR's path, its safety laser scanning system promptly identifies the obstruction, leading the robot to swiftly alter its course or halt altogether to prevent any potential collision.
  • How to integrate AMR into automation?
    Enterprises within the supply chain sector are incorporating mobile robots into tasks necessitating the movement of diverse materials or items. These robots can constitute a completely automated group, called fleet, facilitating the transport of goods between storage facilities or linking production areas with warehouses. AMRs possess straightforward programmability and can seamlessly integrate into a wide array of indoor settings, encompassing even the more intricate and dynamic industrial environments. Here's a general outline of the integration process: 1. Assessment and Planning: Evaluate your current automation needs and processes to identify areas where AMRs can add value. Determine the specific tasks or materials that the AMRs will handle. Define the goals and objectives of integrating AMRs, such as improving efficiency, reducing labor costs, or enhancing safety. 2. Robot Selection: Choose the appropriate AMR model(s) based on your requirements, such as payload capacity, navigation capabilities, and battery life. Ensure compatibility with your existing infrastructure and any required communication protocols. 3. Map Creation and Navigation: Create digital maps of the areas where AMRs will operate using software or by recording the robot's movements. Define waypoints, paths, and potential obstacles within the maps. Set up navigation systems, which could include laser scanners, cameras, and sensors, to enable the AMRs to move autonomously while avoiding obstacles. 4. Programming and Configuration: Use the AMR's programming interface or software platform to configure its behavior, routes, and tasks. Define pick-up and drop-off points, storage locations, and any interactions with other machinery or workers. 5. Testing and Optimization: Conduct thorough testing of the AMRs in a controlled environment to ensure proper navigation, obstacle avoidance, and task execution. Fine-tune the robot's parameters, such as speed, acceleration, and braking, to optimize performance. 6. Integration with Other Systems: Integrate the AMR with your existing automation systems, warehouse management software (WMS), or Enterprise Resource Planning (ERP) software. Enable communication between the AMRs and other equipment, such as conveyor systems, elevators, or robotic arms. 7. Training and Workforce Collaboration: Train your staff on how to interact with and manage the AMRs safely. Establish protocols for human-robot collaboration and ensure workers understand the capabilities and limitations of the AMRs. 8. Monitoring and Maintenance: Implement a monitoring system to track the performance, status, and location of the AMRs. Schedule regular maintenance and updates to ensure the robots operate at their best. 9. Scale and Expand: Once the initial integration is successful, consider expanding the deployment of AMRs to other areas of your facility or additional tasks. 10. Continuous Improvement: Gather data and feedback to identify opportunities for further optimization and continuous improvement of your AMR integration.
  • How do they move in the warehouses?
    Unlike AGVs (automated guided vehicles), which rely on cables, magnetic strips, or warehouse-installed sensors for guidance, AMRs navigate using maps generated by software within the environment, along with laser scanners or pre-loaded facility blueprints. This process is akin to a GPS-equipped car with preloaded maps, determining the optimal path between points. AMRs are directed to memorize locations, retrieve and distribute items through an intuitive interface. By utilizing data from integrated cameras, sensors, and laser scanners, coupled with sophisticated software, AMRs identify their surroundings and select the most efficient route to their destination. Operating autonomously, they adeptly circumvent obstacles like forklifts, pallets, humans, or other impediments by choosing the best alternative path.
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